FAQ's

                                                                                                       Frequently Asked Questions                        Answer                          
PURCHASING INFORMATION
What are the products made of?
 

EVA Foam 

No Latex or Silicone

  Can I purchase a Denneroll for myself? 

The Denneroll products are sold only to Spinal Health Professionals who then on-sell to their patients.

To find at practitioner who will assess you to see if you are a suitable candidate for our products please go to these sites:

If you reside in Australia Please email info@denneroll.com 

If you reside in the USA, Canada or the UK please go to  www.dennerolldocs.com

If you reside outside of these areas please advise which area? Email us at info@denneroll.com
 
 

I am a Spinal Health Professional how do I order/who do I contact if I reside in Australia?


www.denneroll.com
Once we verify your details and you receive your Login code from us you can start purchasing and prescribing the denneroll products. 

 
 


I am a Spinal Health Professional How do I order/contact if I reside in North America?

 

Email: support@spinalhealthdistributors.ca
https://dennerollspinalorthotics.ca/

 
I am a Spinal Health Professional how do I order/ who do I contact if I reside in the USA (except North America see above)
 
Email: info@idealspine.com
www.idealspine.com
 
I am a Spinal Health Professional, how do I order/who do I contact if I reside in Singapore or Malaysia?
 
Email: contact@alpha-chiropractic.com
 

I am a Spinal Health Professional, how do I order/who do I contact if I reside in the UK?

Email: info@idealspine.com
www.idealspine.com

ORDERING IN AUSTRALIA ONLY
 
   
 

Do you ship to PO Boxes in Australia?
 

No, physical Addresses only as deliveries are by courier service.
 

Is there a credit card Surcharge? 

1% of the purchase price. 
  Which credit cards do you accept?

 


We accept Visa and Mastercard.
 

Please note: Payments via credit card can only be processed if the credit card is registered in Australia with an Australian billing address.
 

  Missing an item from your order?

Upon receipt of your parcel, please check that the contents of the parcel matches the contents as described in the enclosed picking ticket (also detailed on the delivery note that would have been emailed to you upon dispatch).

Should an item be missing from your delivery, kindly contact us within 10 days from dispatch or 7 days from receipt to resolve the matter.

Should we not hear from you within 10 calendar days of dispatch, we will accept that the parcel and its contents was delivered correctly.

Please note that items may sometimes be shipped separately, however, all items on a delivery note/picking ticket and shipped on the same consignment+ number/tracking number, should be delivered at the same time.

  Refund Process 
Once refund has been acknowledged, Please allow up to 7 business days for refunds to appear in your bank account or credit card.
 
DENNEROLL APP


 

 
  Is there a Denneroll App?

 

Yes! Go to the App store on your device and look for Denneroll Spinal Orthotics
 

TRAINING INFORMATION    
  How do I get training on your products?


Australian Spinal Health Professionals only. 

For Hands-on Training please see our "Events" Page www.denneroll.com/events 

If you reside outside of Australia please see distributor information above and make contact with appropriate person. 


 
USER RECORD REPLACEMENT  
 
 
My pet destroyed my Denneroll how do I get another one?
 

(We get this question alot! :) 
Please contact the Spinal Health Professional who prescribed your Denneroll product and purchase another one through them. We do not sell direct to the general public under any circumstance. 

 
  Ive lost my User record can I get another one?
Yes, you can download one from www.denneroll.com -  go to the product page of the product you are using and click on the Patient user guide button. 

Try our Denneroll App. The user guide is available here. 
Go to the app store and grab our app: Denneroll 

 
WARRANTIES 
Do I get a Warranty on Pro-Lordotic Neck Exercisor?
 
Yes, 90 days from the date of receipt of goods. 

MY ACCOUNT
 
   
  Your Account Obligations


You are responsible for maintaining the security of your password.

You are responsible for notifying us immediately of any unauthorised use of your account details or any other security breech relating to your password.

PRICING

   
  Errors of Information on Site Listings 

 

In the event a product is listed at an incorrect price through due to a typographical error, Denneroll Industries shall have the right to refuse or cancel any order placed for product listed at the incorrect price.

This will also apply to any such orders whether or not the order has been confirmed and your credit card charged.

If your credit card has already been charged for the purchase and your order is cancelled, Denneroll Industries shall issue a credit to your credit card account for the charges incurred

     
  Price display on website Ex GST
 

Our product pricing is displayed as excluding GST on our website.

Denneroll Industries primary market is business to business sales. As per the ACCC regulations businesses who sell primarily to other businesses are able to show pricing as ex GST. 

SHIPPING How quickly will my order be dispatched?


Standard web order processing time is 1-2 business days from the date the order was originally placed.

We only ship to Australian addresses.

 

   



  Dispatch Notifications


Upon dispatch of the goods, you will receive an email notification within the following 24 hours with your tracking number

PRIVACY I have a Privacy Concern?

If you have concerns about your privacy while visiting our web site please contact us as follows - 
Denneroll Industries International Pty Ltd
Telephone: 1300 659 673
Email: info@denneroll.com

  Storage and use of Information Denneroll Industries keeps transaction data to comply with TGA regulations.

Credit card information is not stored or visible to Denneroll Industries staff in compliance with PCI regulations.

Personal information such as email address, phone numbers etc. will not be sold to third parties. 
RESEARCH
Do you have any research available on your products?
 
Yes, please see our Research tab on our home page.